Because Wegovy® and Mounjaro® must be kept refrigerated (2–8 °C) and cannot be reused once they've left the pharmacy, we're unable to accept returns or issue refunds for change-of-mind, incorrect ordering, or where the item has been handled/stored outside our control. This protects patient safety and complies with UK medicines regulations.
What you can report (we will resolve)
Damaged package or product on arrival
Wrong item/strength supplied
Suspected temperature excursion on arrival (e.g., fully warm packs, missing insulation, delayed delivery)
Product recall or a manufacturer/regulator-confirmed defect
Contact us within 24 hours of delivery and do not use the medicine. We may request photos (outer packaging, label, batch/expiry) and your order number. Where confirmed, we will arrange a replacement or refund.
What we cannot accept/refund
Cold-chain prescription medicines (including Wegovy®/Mounjaro®) returned by post or in person
Change-of-mind or incorrect ordering once dispensed
Issues notified more than 24 hours after delivery (unless a manufacturer defect/recall is confirmed)
Note: Prescription medicines and temperature-controlled items are exempt from the usual cooling-off return rights under UK Consumer Contracts Regulations.
Delivery & storage on receipt
Refrigerate on arrival (2–8 °C).
If delivery was missed, contact the courier or us the same day to arrange one redelivery within 48 hours (next business day where possible for cold-chain).
If you suspect the parcel was not kept cold, do not use it — contact us immediately.
Provide order number, photos, and a short description.
We assess within 2 business days.
If confirmed (damage/defect/wrong item/temperature failure at our end), we replace or refund.
If a return is required for investigation, we'll send safe-return instructions (do not post items back without our guidance).
Safety & adverse events
If you experience side effects or a suspected adverse drug reaction (ADR), stop the medicine and seek medical advice. You can also report via the MHRA Yellow Card scheme. (This is not a returns route.)
Instant, clinician-approved answers, 24/7. Our WhatsApp AI only pulls from our clinical database - so
you can trust what you're reading.
Need a human? Just ask.
We use cookies to make the site work, measure how it's used, and (with your permission) show you relevant ads.
You can accept all, reject all non-essential cookies, or choose which to allow. You can change your choice at any time
from the "Cookie preferences" link in the footer. See our privacy policy for details.
Cookie preferences
Choose which cookies you're happy for us to use. Strictly necessary cookies are always on because the site can't work without them.
All other categories are off by default and only activate when you switch them on.
Strictly necessary
Required for the site to work: session, login, security (CSRF), and the cookie that remembers your consent choice. Always on.
Analytics
Google Analytics (via Google Tag Manager) and Contentsquare. Helps us understand which pages are useful and where people get stuck. No advertising use.
Marketing
Meta (Facebook) Pixel and Google Ads. Used to measure ad performance and show you more relevant ads on other sites.
Functional
Optional enhancements like remembering UI preferences.
